Frequently Asked Questions

You can email us any time at outeast@parcellewine.com. You can also call the Shop at (212) 258-0722.

Check us out: @parcellewine.

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We deliver every day via courier from Southampton to Montauk. Order by 1 PM for same-day delivery. If you place your order after 1 PM, you might not receive it until the next day.

You can also opt to pick up your order at Highway Restaurant, located at 290 Montauk Highway in East Hampton, from 12 to 7 PM every day.

For now, we are offering free delivery on orders over $100; otherwise, there is a $10 flat rate. Pick-up at Highway is free.

Our team will text you when your order is on the way. Please allow 45 minutes for arrival.

Just shoot us a note at outeast@parcellewine.com or call us at (212) 258-0722. We’ll make sure your wine gets where it’s meant to go.

We are happy to accept unopened bottles of wine up to seven days after the date of sale with proof of your original purchase. For our complete return and exchange policy, please see our Terms of Service.

Refunds will be processed within 24 hours of your request. Please allow up to ten business days for the refund to be reflected in your account.

We’re sorry about that! Give us a call at (212) 258-0722 or email outeast@parcellewine.com. We’ll make it right. 

Absolutely. Give us a ring at (212) 258-0722 or email outeast@parcellewine.com with the details. We’ll help you out.

We do! Email outeast@parcellewine.com with the details; we’ll coordinate.

Definitely. Drop us a note at outeast@parcellewine.com or give us a call at (212) 258-0722 and we’ll do our best to track down whatever you’re looking for.

Yes. You will automatically receive a 10% discount on any order including 12 or more bottles; however, this will not apply to an already-discounted bundle of wine.